Marie Anaïs Angele Mohunlall

Administrative Operations Professional with 9+ years managing contract lifecycle, legal operations, and high-volume customer support. Proven expertise in process optimization, compliance management, and stakeholder coordination across multicultural teams. Bilingual (English/French) with extensive remote work experience delivering 95%+ client satisfaction and 40% efficiency improvements.

CONTRACT MANAGEMENT SPECIALIST-
Executed contract amendments and tracked compliance requirements for 200+ monthly client agreements.

Implemented new client contracts ensuring 100% regulatory compliance and seamless onboarding processes.

Coordinated internal communications across legal, operations, and project teams to maintain contract continuity.

Resolved service contract tickets with 98% accuracy rate through systematic troubleshooting and client liaison.

Trained and onboarded new recruits on contract management systems, compliance protocols, and client service standards.

Managed consultant requests and inquiries optimizing resource allocation and project delivery timelines.

Delivered specialized contract support for diverse client missions including compliance audits and process improvements.