Katia Roman

My name is Katia Román. I have been in the customer service industry for 7 years, and I also have a strong background in Tier 3 support. I am a dedicated person, responsible, detail-oriented, dedicated and willing to achieve any goal and looking for opportunities to expand my knowledge and grow as an individual.

I have experience in the following fields:

- Virtual Assistance

- Technical Support

- Customer Service

- Live chat support

- Email Support

- Fraud and Risk Investigation

- Money loss prevention

- Compliance reviews

- Know Your Customer regulation (KYC)

- OFAC match handling

- Escalated complaints and CEO emails.

- Remittances and transfer troubleshooting.

- Social media reviews (Twitter, FB, Trustpilot)

I have had the opportunity to develop a broad range of knowledge and skills, and I have consistently achieved good results. I am very passionate about developing my skills and continuing to learn and I am happy to collaborate with your business.

Thank you.