Cornelia Damian

I’m a results-driven Customer Success professional with 7+ years of experience helping SaaS companies and eCommerce brands build lasting client relationships, improve retention, and get measurable value from their products. I specialize in onboarding, customer journey optimization, and technical support, translating complex product features into clear, actionable insights that drive growth.

In my previous roles, I led onboarding and documentation initiatives from the ground up, trained new team members, and collaborated closely with QA teams to improve product reliability. I’ve guided clients through data analytics setup and usage (including Google Analytics and Ads) to boost their marketing outcomes and business decisions.

I’m passionate about making technology easier and more impactful for users. Whether it’s improving internal processes, designing support strategies, or leading client calls, I bring analytical thinking, creativity, and strong communication skills to every project.

What I bring to the table:

• End-to-end onboarding & training for SaaS tools and eCommerce platforms

• Customer retention, adoption strategy, and upsell opportunity identification

• Process improvement and documentation creation

• Technical support & product troubleshooting (Shopify, BigCommerce, GA, Amplitude, etc.)

• Data analysis and actionable reporting for marketing and growth

🔧 Tools: Intercom, Zendesk, Airtable, Trello, Jira, Shopify, Google Analytics & Ads
🌍 Languages: English, Romanian, Spanish